Request promptly
Submit the request within 7 days of purchase unless the product page or applicable law provides another period.
REFUND POLICY
Clear rules for digital-product refund requests.
Because source files and licence access are delivered digitally, eligibility depends on the reason, product status and applicable law.
Every eligible request needs useful evidence.
Support can often solve installation or activation issues faster than a refund review.
Explain the problem
Include the order, product, version, requirements and steps that reproduce a claimed defect.
Allow verification
Where reasonable, give support an opportunity to confirm and resolve a reproducible product issue.
This policy does not remove refund or consumer rights that must apply under applicable law.
1. Requests that may be eligible
- A duplicate payment for the same customer and product.
- The purchased file cannot be delivered because of a CodexKR system failure.
- The supplied main product is materially different from its published description.
- A reproducible defect prevents the main documented function and cannot be resolved within a reasonable time.
- A refund is required by applicable law.
2. Requests normally not eligible
- Change of mind after source files or protected downloads have been accessed.
- Failure to check clearly listed software, server or compatibility requirements.
- Third-party conflicts, hosting restrictions, custom modifications or missing technical skill.
- Requests for features not promised on the product page.
- Licence suspension caused by redistribution, activation-limit bypass or another policy breach.
- Custom services or completed work unless separately agreed.
3. How to request a review
Use the Contact or Support page from the purchasing account. Include the order number, product name, purchase date, reason, environment details and evidence such as the complete error message. Do not submit passwords or full private keys.
4. Review and refund result
CodexKR may request reasonable troubleshooting information before deciding. Approved refunds are returned through the available original payment route where possible. Processing time after approval depends on the payment provider and bank. Related download and licence access may be disabled when a full refund is issued.
Last updated: August 2026
PRODUCT NOT WORKING
Let support verify the issue first.
Include the exact error, product version and environment so the problem can be reproduced.
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